TANDEMS General Assembly in Antwerp: Sharing, Reflecting, and Preparing the Final Chapter

From June 10–12, the TANDEMS consortium gathered for its final in-person General Assembly in the Antwerp region, bringing together partners from across Europe to exchange experiences, reflect on progress, and pave the way for the project’s concluding steps. Over three days, the meeting offered a mix of storytelling, knowledge-sharing, policy engagement, and on-site learning—rooted in the vibrant energy communities we’ve been building together.

Day 1: Lessons, Tools, and Stories at Kamp C

The first day at Kamp C in Westerlo focused on internal reflection and cross-work package learning. After a warm welcome and playful introductions, we revisited our collective journey through TANDEMS—highlighting key achievements, reflecting on missed opportunities, and sharing lessons from across WPs 1, 2, 4, 5, and 6.

Participants engaged with storytelling methods and “back-casting” exercises, imagining the legacy of TANDEMS in 2030. Interactive workshops explored business models, collaboration models, and reflexive monitoring—tools that not only shaped our work but are also intended for use beyond the project’s end.

A guided tour of Kamp C’s innovative facilities and an informal dinner in Antwerp rounded off the day, setting the tone for the days ahead.

Beyond energy transition. Ntroduction to the KAMP C Campus by Jet Groen.
© Oikoplus, 2025.

Day 2: Shaping Policy and Sharing Impact at EUSEW

On the second day, the consortium joined forces with sister projects at the EU Sustainable Energy Week (EUSEW) in Brussels. Our joint policy session, “Is energy sharing possible?”, brought together five LIFE projects—TANDEMS, Loop, Beckon, CoManage, and ConnectHeat—highlighting how energy communities are building flexible and inclusive systems despite legal and financial hurdles.

In the afternoon, the “Kickstarting a Community Energy Revolution” exchange session deepened dialogue across projects. TANDEMS led a thematic table on energy sharing & policy—one of six rotating topics discussed in a lively world café format.

📎 Read more:
  👉 Energy Sharing: Mission Possible – TANDEMS at EUSEW 2025
  👉 Kickstarting a Community Energy Revolution: Insights from the Energy Communities Forum in Brussels

Maro Saridaki presenting the TANDEMS project at the Life projects‘ sister event in Brussels. © Sam Glazier Potography, 2025.

Day 3: Eye-Opening Practices and Final Steps

The final day took participants to Hove and Mortsel, where ZuidtrAnt offered a guided tour of its heating networks—a practical showcase of sustainable energy in action. Earlier that morning, we held a workshop to prepare Milestone 5: Best Practice TANDEMS, the project’s final and perhaps most important deliverable.

During the session, pilot partners presented their most effective and impactful practices, aiming to identify examples that are replicable, concrete, and outcome-driven. These will form the core of the upcoming Best Practices Collection—a visual, accessible compendium that shines a light on what worked best in TANDEMS, why it worked, and how others can use it too.

📎 Read more:
  👉 From Rooftops to Heat Networks: How ZuidtrAnt Brings Sustainable Energy to Life in Edegem and Mortsel 

TANDEMS Team picture. © Oikoplus, 2025.

Kickstarting a Community Energy Revolution: Insights from the Energy Communities Forum in Brussels

On June 11, 2025, the “Kickstarting a Community Energy Revolution” event brought together a vibrant crowd of more than 70 energy transition enthusiasts in Brussels, uniting stakeholders from five LIFE Sister Projects – COMANAGE, LIFE LOOP, LIFE BECKON, LIFE TANDEMS, and LIFE LETsGO4Climate – for an inspiring afternoon of knowledge exchange, discussion, and community building.

Held at L42 in the heart of the EU Quarter, the event provided a dynamic platform for exploring the role of energy communities in the European energy transition. With contributions from 17 countries, the forum showcased a wide range of experiences, tools and policy insights, all of which focused on empowering citizens and local authorities to take the lead in sustainable energy initiatives.

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All images © Sam Glazier 2025

Roundtable Results: Ideas That Will Power the Future

The heart of the event lay in its thematic roundtable sessions. Each session delved deeply into a key challenge or opportunity for energy communities, sparking lively discussion among practitioners, policymakers and researchers. Here are some of the most notable insights:

🔹 Energy Poverty
 
Participants emphasised that the absence of a clear, shared definition of energy poverty continues to hinder meaningful action. The discussions focused on the need for short-term relief, such as subsidies, as well as long-term structural changes, including deep renovation, integrated district strategies and inclusive social housing. The need for compensation mechanisms and to reduce rebound effects was also highlighted as a priority.

🔹 Policy & Financial Tools
 
Examples from Italy, Spain, France and Belgium showed how creative financial and policy instruments can speed up the development of community energy. Practical solutions shared included social funds, microgrids, municipal roof access and bank guarantees. One key takeaway was that partnerships between municipalities and energy cooperatives, supported by policy innovation, can bridge the gap between ambition and implementation.

🔹 Energy Sharing Models
 
The debates clarified the differences between integrated and disaggregated energy sharing models. Although solar energy remains dominant, participants emphasised the importance of extending energy sharing to storage, efficiency and demand flexibility. There were calls for fairer pricing models, transparent markets and supportive regulation to reduce barriers to citizen participation.

🔹 The Role of Tools
 
The projects presented a wide array of tools, from matchmaking platforms to engagement games. However, there was one major concern: longevity. One-stop shops were suggested as a way to ensure that these tools survive beyond the lifespan of the projects. The human element was also identified as crucial: community building must precede energy community building. Trust, cultural relevance and analogue approaches remain vital.

🔹 Standards and Engagement
 
Although standards are important for achieving scale and implementing policy, they are insufficient to inspire public interest. It is recommended that energy conversations are reframed around values such as comfort and well-being, and that narratives are adopted which resonate with citizens’ everyday experiences.

A Celebration of Community and Collaboration

The event also featured a Sisters Library, where guests could explore the numerous publications, policy briefs and tools developed by the five projects. The afternoon concluded with a well-deserved networking cocktail, providing an opportunity to celebrate progress, forge new collaborations, and toast community energy. Key documents are available to download on the TANDEMS website.

From Rooftops to Heat Networks: How ZuidtrAnt Brings Sustainable Energy to Life in Edegem and Mortsel

On a bright afternoon in Mortsel, the air buzzes with more than just summer warmth; it carries the quiet hum of a renewable energy transformation. Sophie Loots, a board member with ReScoop Flanders and finalist for the 2025 EUSEW Women in Energy Award, is leading a group of visitors around one of Belgium’s most ambitious citizen-led energy projects. ‘This is where the leap happens,’ she says, smiling as she gestures towards a former industrial site that is now pulsing with cooperative potential.

ZuidtrAnt, the citizen energy cooperative behind the initiative, has transformed the previously overlooked recycling lot and adjacent Agfa plant into a living laboratory for decentralised, clean energy. It’s a story of rooftops covered in solar panels, second-life batteries, microgrids and heat networks — all of which are rooted in collaboration. That spirit of collaboration is especially visible in the district heating network, which ZuidtrAnt did create with another energy cooperative and Warmte Verzilverd, responsible for building and operating the system. Within this alliance, ZuidtrAnt acts as the local anchor — the main point of contact for the neighborhood and responsible for community coordination and engagement.

A Factory ofRenewal

Peter Janssens, advisor for facility expansion and technique from the social enterprise Opnieuw&Co, greets us at the recycling site in Mortsel. “We work with 550 people here, many from vulnerable backgrounds,” he explains. “The new energy plan we’re building with ZuidtrAnt isn’t just for sustainability. It’s about future-proofing our work.”

ZuidtrAnt is helping them transform temporary infrastructure—shipping containers and tents—into a high-efficiency circular economy hub. Solar panels gleam above, and beneath the soil runs a network of heating pipes connected to Agfa’s residual heat—a byproduct of industrial processes now warming buildings and saving emissions. “We share the electricity from solar, and the heat is piped through the neighborhood,” Sophie says. “But we had to fight for every step.”

Peter Janssens explains the role of Opnieuw & Co in the growing energy community network in the district of Zuidtrants. © Oikoplus, 2025.

Risk, Resistance, and RooftopPersistence

Sophie recounts the beginning of their rooftop solar journey. “We had this beautiful new roof, and our engineers told me to only cover a third of it. They said there was no business case for more.” She shakes her head. “I told them, “We’re doing the whole roof. We’ll find a way.” And they did.

Today, the site produces more solar energy than it can consume, with about a 70% excess in some months. “Rather than wasting it, we use it to produce hydrogen or store it in batteries,” Sophie explains, pointing to a hydrogen fuel cell nestled between the buildings. “It’s small, but it’s proof. And that’s what we need.”

Second-Life Batteries, First-Class Ingenuity

In a quiet facility, a collection of recycled electric vehicle batteries sits humming with potential. These second-life batteries are powering the cooperative’s activities and stabilising the grid.

“They never go to zero or full,” says Sophie. “We use the middle range to store our solar energy and the edges for flexibility services. We actually get paid for helping the grid stay stable.”

This system forms part of a contract with Octave Energy and Centrica, converting stored solar energy into euros. “Last year, we received €7,000 just from grid flexibility services,” Sophie reveals. “It’s not much money at the moment, but it’s growing.”

The Heat BeneathOur Feet

The heat network, fed by Agfa’s industrial processes and developed thorugh the partnership with a a second energy cooperative and a technical partner, is perhaps the crown jewel of the ZuidtrAnt cooperative’s innovations. Hot water from the plant circulates in a closed-loop system beneath Mortsel, providing warmth to homes and businesses without the need for gas combustion. “It’s all about connections,” says Sophie, tracing the route with her hand. “We even worked with the mayor to drill under a public square.” In exchange, the residents got a renovated plaza. That’s how you build trust.” 

Drone flyover of the construction of the heat energy network in Mortsel. Régine Mahaux. © Oikoplus, 2025.

The network’s high temperature — up to 80°C — means that existing radiators in homes can be used without the need for major renovations. This makes it easier for homeowners to agree to switch, especially since prices remain stable compared to volatile gas rates. But nothing is simple. Every expansion and every connection is a careful dance of communication, funding applications and personal visits to residents. “We need 70% of houses on board to make it viable,” says Sophie. “So we go door-to-door. We explain. We listen.”

Building on this knowledge, ZuidtrAnt has also recently started rolling out smaller-scale geothermal heating and cooling networks in Mortsel and Heist-op-den-Berg, acting as an ESCO (Energy Service Company) in the process. These localised systems integrate solar panels, heat pumps, and EV charging stations into tightly coordinated microgrids that are optimised to achieve three goals: affordability, renewable energy sourcing, and ease of use for residents. “It’s about unburdening people,” says Sophie. “They shouldn’t have to become energy experts to live sustainably.”

Participation, Not Just Consultation

Sophie is clear: “It’s not just about installing infrastructure. It’s about empowering citizens.” The project includes information sessions, open house tours and a neighbourhood café to encourage community involvement. “In a first extension phase of the heating network we are trying to convince 20 households. When this succeeds, we will be aiming for the second neighbourhood to be included in the extension of the existing heat networks and that involves a few streets with approximately 170 houses” The key has always been trust, and having the courage to act even when the business case isn’t perfect.”

Many citizens have been personally informed about the initiative by Sophie and her colleagues and have become actively involved in the energy community as a result. Recently, an increasing number of international colleagues have contacted us to find out more about the project. © Oikoplus, 2025.

However, the question of Agfa’s long-term future remains. What if they shut down? Is a question that has been posed already in the context citizen consultation. ‘We’re already working on Plan B,’ says Sophie. ‘Aquathermal energy from nearby water infrastructure, combined with heat pumps. But we didn’t waste money on Plan B five years ago. We acted on Plan A, and here we are, still running on waste heat after nearly five years.’

As the tour winds down, one visitor reflects: ‘This isn’t a showcase. It’s a movement.” And Sophie? She stands, as she always has, at the heart of it all, both feet firmly on the ground and her eyes fixed on the horizon where the sun is still shining.

Energy Sharing: Mission Possible – TANDEMS at EUSEW 2025

At this year’s EU Sustainable Energy Week – the EU’s flagship event for energy policy – the LIFE TANDEMS project took center stage in a dynamic policy session that explored a critical question: “Energy Sharing: Mission Impossible?”

Alongside our LIFE Sister Projects – BECKON, COMANAGE, ConnectHeat, and LifeLOOPTANDEMS convened an inspiring panel to tackle the regulatory, social, and political realities facing Europe’s energy communities. The answer that emerged was clear: not only is energy sharing possible, it’s already happening. However, its success hinges on political will, regulatory clarity and inclusive community engagement.

Key Takeaways from the Session

1. Energy Sharing Works – Even Without a Perfect Framework

From Gabrovo in Bulgaria to Copenhagen and Barcelona, local pioneers are building energy communities and implementing energy sharing, even in countries where the regulatory environment is less than ideal. Tanya Hristova, the mayor of Gabrovo, emphasised the importance of trust and political leadership. “People told us this wasn’t possible in Bulgaria – we proved them wrong,” she said. Gabrovo launched its first energy community within two months, with a second following quickly behind.

2. Regulation Must Empower, Not Obstruct

The current policy landscape often hinders more than it helps. Josh Roberts of REScoop.eu observed that many communities thrive despite regulation, rather than because of it. Participants called for streamlined permitting processes, financial guarantees and fairer grid access rules, particularly in cities where, as Erik Hagelskjær from Copenhagen noted, shared electricity between buildings is heavily taxed.

The EU’s new framework for energy sharing is a step in the right direction. According to Achille Hannoset from DG ENER, the upcoming Citizens Energy Package, along with guidance on network tariffs and grid integration, will help to standardise energy sharing across Member States, including for vulnerable households.

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3. Community First, Energy Second

“Before you can build an energy community, you need to build a community,” said multiple speakers. This principle was embodied by Marcel Camps Inglés, the Area Metropolitana de Barcelona representative who engaged with citizens at local markets through La Teulada, a one-stop shop in Catalan meaning ‘the rooftop’, and raised awareness of energy sharing.

Similarly, Claudia Carani from AESS presented a compelling example from San Giuseppe Vesuviano. Building trust within a vulnerable community affected by poverty and organised crime required collaboration with existing social organisations and the provision of practical services, ranging from assistance with energy bills to technical advice. They concluded that engagement must be long-term, hyper-local and grounded in people’s real needs.

4. Inclusion Is a Necessity – Not a Bonus

True transformation must prioritise social justice. The most vulnerable citizens, including single mothers and renters, are often excluded from the benefits of energy communities. Participants strongly called for more targeted financing, public investment in the start-up phase and social conditions for support schemes. Practical solutions are however emerging: Achille Hannoset confirmed that Italy is piloting grant systems that reward energy communities serving vulnerable households. Meanwhile, Lithuania is offering 50% investment subsidies for the first time to projects with strong social criteria.

From Mission Impossible to Mission Inevitable

While the title of our session may have been provocative, it sparked the kind of ambitious yet grounded and inclusive conversation that Europe urgently needs. As TANDEMS and its partners made clear, energy sharing is a social and technical innovation. It can bridge rural and urban energy gaps, stimulate local investment and put people at the heart of the transition. 

To achieve this, we need more than just good ideas. We need action at every level — local, national and European — to dismantle regulatory obstacles, expand citizen access and shift from tokenistic inclusion to shared leadership. Together, we’re proving that community-led energy is not just a vision for the future. It’s already underway – and it’s unstoppable.

Community Energy for Social Housing in Otterbeek – Finalist at the EUSEW Awards 2025!

At TANDEMS, we believe that energy communities are central to Europe’s just and sustainable energy transition. Today, we are proud to announce that both the Otterbeek Social Housing Project and Sophie Loots, two initiatives closely connected to TANDEMS, have been nominated for the 2025 European Sustainable Energy Awards! Bothnominations embody the spirit of TANDEMS — community-driven innovation, social inclusion, and tangible action on the ground.

In the Otterbeek district of Mechelen, a pioneering initiative is showing how the energy transition can be made truly inclusive. The Energy Community Co-operative Klimaan has teamed up with the City of Mechelen to equip 200 social housing units with solar panels, providing clean energy at stable, affordable prices to vulnerable households. The cooperation has been intensified in the TANDEMS project and their visionary project is now a finalist for the Local Energy Action Award.

Building a Model for the Future

The vision of the project unfolded in two phases. Solar panels will be installed on 70 homes in 2022, with a further 129 homes to follow in 2024. The €1,000,000 investment model, based on citizen contributions, demonstrates how collective action can drive local change. The close collaboration between Klimaan, the city of Mechelen and local residents has created a scalable blueprint for inclusive energy communities across Europe.

The results are impressive: nearly 1,800 solar panels generate around 700 megawatt hours of renewable electricity per year, avoiding more than 130 tonnes of carbon dioxide emissions per year. But the real success of Otterbeek lies in its wider social impact. The project has stabilised energy costs for low-income households, created local jobs and strengthened social cohesion. It has also inspired new initiatives such as volunteer-run e-bike schemes and shared electric vehicles for residents.

Real Impact: Clean Energy, Social Inclusion, and Economic Resilience

Otterbeek’s achievement goes far beyond technology. At its heart, the project is about empowering communities, combating energy poverty, and ensuring that no one is left behind in the transition to clean energy. Through citizen financing, community engagement, and multilingual outreach, residents have become active participants in shaping their own energy future. Tailored strategies — like neighborhood ambassadors and door-to-door outreach — built trust and strengthened local ownership. Otterbeek shows that a just energy transition is not only possible, but that it can serve as a catalyst for stronger, more resilient societies.

Your vote can make the difference!

Both the Otterbeek project but also Sophie Loots are now in the running for the final EUSEW Awards. Voting is open until 1 June 2025, and the winners will be announced on 10 June 2025 during the EUSEW Awards Ceremony.

Support our partners and vote here:

https://interactive.eusew.eu/awards/local-energy-action/otterbeek

Sophie Loots – Finalist for the EUSEW Awards 2025!

At TANDEMS, we believe that energy communities are at the heart of Europe’s justand sustainable energy transition. And today, we are thrilled to share some amazing news: Sophie Loots and the Otterbeek Social Housing project, both closely linked to TANDEMS have been nominated for the 2025 European Sustainable Energy Awards! Both nominations highlight what TANDEMS stands for — community-led innovation, social inclusion, and real action on the ground.

If you know TANDEMS, you probably already know Sophie Loots. As the head of the Flemish energy cooperative ZuidtrAnt, active in 16 municipalities around the city of Antwerp and a key contributor to our work, Sophie has been at the forefront of citizen-led renewable energy in Belgium. Now her work has been recognised at the highest level: Sophie is one of three finalists in the Woman in Energy category of the EUSEW Awards 2025!

Challenging Old Structures and Advocating for Fair Access to Energy

Through her leadership, Sophie has helped more than 300 households gain access to clean and affordable energy. But her impact goes much further than that: She is challenging outdated structures in the energy sector, championing gender equality and demonstrating that a just energy transition must put people first. Most notably, 70% of ZuidtrAnt’s leadership team are women – a rare and outstanding achievement in a sector that remains largely male-dominated.

One of the key challenges Sophie addresses – particularly through her work with TANDEMS – is fair access to the energy transition: Who gets the opportunity to produce, share and sell energy in increasingly complex markets and regulatory frameworks? Through TANDEMS, Sophie and her team are working to make participation in the energy system more inclusive, accessible and equitable for all – helping to reshape the energy landscape one community at a time. 

Your vote can make the difference!

Both Sophie and the Otterbeek project are now in the running for the final EUSEW Awards. Voting is open until 1 June 2025, and the winners will be announced on 10 June 2025 during the EUSEW Awards Ceremony.

Support our partners and vote here:

https://interactive.eusew.eu/awards/woman-in-energy/sophie-loots

New Report Available: Flemish Policy Dialogue on Socially Inclusive Energy Communities!

How can energy communities be fair, inclusive, and accessible to all? This question was at the heart of the Flemish Policy Dialogue, one of a series of policy discussions organized within the TANDEMS project to explore how local and regional policies can support a just energy transition.

These policy dialogues serve as strategic platforms where policymakers, energy cooperatives, social organizations, and technical experts come together to exchange insights, co-develop solutions, and bridge the gap between policy and practice. They are an essential part of TANDEMS’ broader mission: to create scalable and replicable models for energy communities that leave no one behind.

The newly published report provides key takeaways from the Flemish dialogue, offering practical policy recommendations for fostering inclusive collective energy initiatives. It explores how solidarity can be the driving force in community-building and presents a framework to ensure that energy communities are not only financially sustainable but also accessible to vulnerable households.

5 Key Takeaways from the Report

  1. Energy as a Right, Not a Privilege. The report emphasizes a rights-based approach to energy access. This means that access to affordable, high-quality, and energy-efficient housing should be treated as a fundamental right rather than a market-based privilege. Instead of viewing energy as just another commodity, policymakers should design frameworks where every citizen—especially those in vulnerable situations—has a fair opportunity to participate in and benefit from the energy transition.
  2. Targeted Support for Energy-Vulnerable Households. Energy vulnerability varies—some households struggle to pay their bills, while others may not have the means to invest in solar panels or energy-efficient upgrades. The report proposes a proportionate universalism approach: while everyone should have access to energy initiatives, additional support should be provided to those facing the greatest barriers.
  3. Municipalities as Key Facilitators. Local governments are uniquely positioned to initiate and support community energy initiatives. They own data on vulnerable households, have direct contact with local communities, and can bridge the gap between policymakers and citizens. Municipalities can play multiple roles, including facilitators, investors, and policy shapers.
  4. Education & Awareness. Many people want to participate in the energy transition but don’t know how. The report stresses the importance of energy education, integrated into local community activities. Examples include workshops and information sessions for residents, education programs in schools to raise awareness from an early age, newcomer programs in communities to ensure immigrants and low-income families understand their options, and practical guidance for businesses and community organizations.
  5. Stronger Partnerships. No single organization can solve energy poverty or build a fully inclusive energy community alone. The report highlights the need for strong partnerships between municipalities, energy cooperatives, poverty organizations, social housing providers, technical experts, and citizen groups. By working together, these stakeholders can integrate social and energy goals, ensuring that projects benefit the whole community.

Energy transition should be inclusive and community-driven. Download the report and take action yourself!

Download the report (.pdf)

Empowering Local Leaders: How Burenwerf is Pioneering Change in Energy Communities

Local leadership can be the driving force behind meaningful change, especially in the journey toward sustainable energy. At Burenwerf, we’re seeing firsthand how empowering community leaders and embracing adaptability are key to achieving energy transition goals.

In the world of energy communities, success is often measured by how well a project can mobilize local talent and adapt to the unexpected. The Burenwerf initiative recently held a reflexive learning session that shined a spotlight on these very principles. By focusing on community-led initiatives and the power of local leaders, they discovered strategies that can ignite a ripple effect of change across entire neighborhoods.

The Power of Local Leadership

One of the standout insights from Burenwerf’s session was the undeniable impact of local leadership. In this community, leaders aren’t just participants—they’re catalysts who inspire their neighbors and spark grassroots movements that drive the energy transition.

“Local leaders have a unique ability to mobilize their communities because they understand the pulse of the people,” said a project team member at Burenwerf. Empowering these individuals with the right skills and resources was a game-changer, creating a multiplier effect where one leader’s actions could inspire many others to join the cause.

By focusing on training and equipping these leaders, Burenwerf has turned them into ambassadors of change, capable of guiding their communities toward sustainable energy solutions. This approach is not just about knowledge transfer—it’s about building a network of inspired individuals who can take ownership of the energy transition.

Flexibility: The Secret Ingredient to Success

As Burenwerf has learned, adaptability is just as important as leadership. The energy landscape is constantly evolving, and a rigid plan can often be a project’s downfall. Instead, Burenwerf’s approach has been to stay agile, ready to pivot and respond to challenges as they arise.

“Flexibility in our planning allows us to course-correct in real time, ensuring we don’t lose momentum even when faced with unexpected obstacles,” explained a member of the Burenwerf team. This mindset has allowed the community to maintain its forward momentum, despite the inevitable bumps along the way.

By being open to new ideas and continuously refining their strategies based on real-time feedback, Burenwerf has built a model that’s both resilient and adaptable. This ability to adjust on the fly has proven to be a crucial factor in keeping the community’s energy goals on track.

Next Steps: Training and Continuous Support for Leaders

Looking ahead, Burenwerf plans to double down on its investment in local leadership. The focus will be on ongoing training and support, ensuring that these leaders have the tools and confidence they need to guide their communities effectively. By doing so, Burenwerf aims to create a blueprint that other energy communities can follow—one that is rooted in grassroots leadership and built on a foundation of adaptability.

The ultimate goal is to empower these leaders to not just follow the energy transition but to lead it, inspiring others and expanding the impact of their initiatives beyond their own communities.

Conclusion: Building Resilient Energy Communities Through Leadership and Adaptability

The lessons from Burenwerf highlight the transformative power of local leaders in driving the energy transition. By fostering an environment that encourages adaptability and resilience, energy communities can navigate obstacles with confidence and continue making strides toward sustainability.

Building Trust in Vulnerable Communities: Insights from Otterbeek’s Energy Initiative

How do you foster energy-sharing in a community where trust is scarce and skepticism runs high? In Our work in Otterbeek highlights the challenges of fostering energy-sharing in a diverse neighborhood. From building trust to addressing cultural sensitivities, we’re diving into what it takes to engage every resident in the energy transition., the journey to build an inclusive energy community revealed some important lessons on patience, cultural sensitivity, and the power of personal connections.

Creating a successful energy-sharing initiative is no small feat, especially in neighborhoods where social cohesion is low, and mistrust is prevalent. In Otterbeek, the challenge was clear: how to engage residents and earn their trust in a project designed to benefit everyone. During a recent reflexive learning session, the Otterbeek team shared their approach and what they’ve learned about community engagement in these tough settings.

The Slow Path to Building Trust

In Otterbeek, trust isn’t given easily. Residents have faced numerous challenges, from economic pressures to language barriers, making them naturally cautious of new initiatives. The project team quickly realized that building trust in this environment wasn’t going to happen overnight.

“Trust takes time, especially in communities where people have experienced broken promises in the past,” one team member noted. To address this, the Otterbeek initiative adopted a hands-on approach, engaging with residents directly through door-to-door conversations. This personal touch helped to break down barriers, one interaction at a time.

Instead of expecting immediate results, the team embraced a long-term perspective, understanding that patience and persistence are key to earning the community’s confidence.

Cultural Sensitivity is Key

Otterbeek is home to a diverse mix of cultures, which means that a one-size-fits-all approach simply doesn’t work. The project team recognized the need for communication strategies that respect and understand these cultural differences.

“When working with such a diverse community, empathy and cultural awareness are essential,” said a project leader. By tailoring their engagement efforts to reflect the unique backgrounds and traditions of the residents, the team aimed to create a sense of belonging and inclusivity.

This approach wasn’t just about speaking the same language—it was about listening and responding to the community’s concerns in a way that felt genuine and respectful. This cultural sensitivity has proven crucial in breaking down walls of skepticism and encouraging more residents to join the conversation.

Next Steps: Personalized Outreach and Community Ambassadors

Looking ahead, the Otterbeek project will continue its personalized outreach efforts, focusing on one-on-one interactions and deepening its understanding of the community’s needs. An exciting development in their strategy involves the use of community ambassadors—local residents who can help bridge cultural gaps and act as trusted liaisons between the project and the neighborhood.

These ambassadors will play a vital role in creating a more supportive environment where all residents feel valued and included. Their unique perspective and local knowledge will help the project connect more effectively with the community, making the energy transition a shared journey.

Conclusion: Trust and Cultural Sensitivity as Pillars of Engagement

The Otterbeek experience has shown that trust and cultural sensitivity are not just desirable—they’re essential for successful community engagement. Building these foundations may take time and effort, but the payoff is worth it: a community that feels empowered, involved, and ready to embrace the energy transition.

By investing in relationships and understanding the diverse needs of residents, we can create a stronger, more inclusive path to a sustainable energy future.

Making Energy Communities More Inclusive: Lessons from AGEM

The energy transition is well underway, and projects like those led by Agem Organisation are committed to involving citizens at every step of the process. However, reaching and motivating a wide audience isn’t always easy—especially when technical details dominate the conversation. In a recent reflexive learning session, Agem shared its strategies on making energy projects more inclusive, ensuring that everyone feels welcome and understood.

Breaking Down Technical Jargon

One of the biggest challenges in energy projects is the complex language often used. Terms like “grid stability,” “photovoltaics,” or “energy balancing” might be second nature to experts, but they can be off-putting and confusing to many people. Agem realized that this barrier prevents potential participants from getting involved and contributing to the discussion.

“It’s not enough for only the technical experts to understand what we’re talking about. We need to speak in everyday language that everyone can relate to,” said a representative from Agem. The team has since made it a priority to translate complex information into simple, relatable terms that resonate with everyone, regardless of their technical background.

More Interaction, Less Lecture

Agem took another crucial step towards making its energy initiatives more inclusive by moving away from traditional presentations in favor of interactive workshops and discussion sessions. “We found that people are much more engaged when they can actively participate rather than just listen,” the team reported.

Workshops that encourage participants to share their own ideas and directly interact with experts have brought a new level of energy to the meetings. These interactive formats are proving to be far more effective at engaging a broader range of people and encouraging diverse perspectives in the project.

Looking Ahead: Inclusivity as a Guiding Principle

The learning session inspired Agem to further refine its communication strategies. The goal is clear: to create an open and welcoming environment where both experienced professionals and newcomers can play an active role in discussions about the energy transition.

Agem plans to implement these lessons in future projects, with a focus on reaching out to all community members, whether they have a technical background or not.

Conclusion: Making Energy Accessible for All

The session with Agem highlighted the importance of making energy initiatives accessible to everyone. Embracing inclusive approaches and clear communication are essential to motivating more citizens to take an active role in their communities’ energy futures. Because only when everyone is involved can we build a truly sustainable and successful energy transition.

Let’s shape the future of energy together—by making it understandable and accessible for all.